Dr. Zegel of Effective Organizations has over 20 years’ experience helping organizations improve both their effectiveness and their efficiency. Three main goals are to help clients identify and prioritize key constituency needs, assess their organizations’ capabilities to meet those needs, and develop strategic plans to improve performance and “grow” the organization.
To achieve these goals, we design feedback processes; assess and improve organization structures and business processes; facilitate planning and problem-solving groups; and train and coach key personnel to support new, higher levels of performance. We build on client expertise in a highly interactive partnership that recognizes the unique culture and environment of each client’s organization.
As Special Assistant to the deputy director of a 20,000 person public agency,
Dr. Zegel coordinated global strategic planning and process improvement programs, conducted organizational and program assessments, and consulted on customer and employee surveys.
In 1991 Dr. Zegel launched Effective Organizations and expanded her work to the non-profit and private sectors. Since then, she has managed numerous projects and facilitated hundreds of hands-on, practical workshops in her areas of expertise.
Feedback Processes
survey design, implementation, and analysis
focus group facilitation
follow-on action planning
Organization and Program Assessments
organizational assessments
program evaluations
business process improvement
Strategic Planning and Performance Measurement
design and facilitation of strategic planning processes
development of outcome-based performance measures
Executive Coaching and Training
Target markets include non-profits and government agencies. We consistently achieve high levels of client satisfaction. Typical comments: “Exceeded my expectations” and “Practical activity and theory were perfectly balanced.”
Sample Projects:
Managed multi-faceted project at 500-person non-profit to increase customer focus.
Evaluated multi-million dollar 21st Century Community Learning Centers Program for Chicago Public Schools (with a partner company).
Conceived, designed and managed multi-year professional development program for top federal executives in Midwest.
Facilitated strategic planning group, assessed organization, and ran retreat to improve operating procedures for a university continuing education program.
Dr. Zegel holds a Ph.D. from the University of Chicago. She served as a Senior Associate at the University of Illinois’ Institute of Government and Public Affairs, and is on the adjunct faculty at George Washington University’s School of Business and Public Administration. She is a member of the Society for Industrial and Organizational Psychology, the American Psychological Association, and the American Society for Quality (ASQ), from which she received a Special Service Award in 2002.
